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  • The complaints process

    • If you are unhappy about any aspect of our service, you may make your complaint in writing or verbally at any of our branches, or through any of our channels below:
    • We will acknowledge receipt of your complaint within 2 working days and resolve it within 20 working days. We will advise you of our resolution by any means of communication you may request
    • If you have not heard from us after 20 working days or are not satisfied with our resolution of your complaint, you may within 20 working days submit a petition to the Financial Stability Department of the Bank of Ghana either verbally, or in writing, personally or by post
    • The Bank of Ghana will have 20 working days to conduct an investigation into the matter and issue a decision, which will be binding on us
    • The contact details of the Bank of Ghana are:
    • If you are still unhappy about the regulator decision, you may seek legal redress at the courts
Need more help?

Call us on:
+233 (30) 242 9150 (network charges apply)
0800 222 333 (MTN and Vodafone customers)

Email us: 
customerexperience.gh@absa.africa